It’s important to us that you trust how we handle your personal information. Please read our policy to discover what data we collect and why, how we use the information we collect and the choices you have. We’ve tried to keep it clear and concise, however if you do have any questions, please get in touch.
Having your personal information allows us to do many things. We can manage you appointments/bookings and accept orders, process your payment and deliver your purchases and provide our services to you. When you subscribe to our mailing list, you allow us to keep in touch with you so we can inform you of any developments we think would interest you, such as new product and service launches. Through data collection, we can better understand your needs and preferences, so we can improve and serve you more effectively.
Who we are
Our website address is: https://thebankhairdressing.com.
What are your rights?
If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated firstname.lastname@example.org
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (www.ico.org.uk)
1. We will only collect or store your personal information where necessary (i.e. name, email address and phone number).
2. Any personal information we hold or process will be kept up-to-date, and destroyed as soon as the reason for its collection or processing has lapsed.
You have the right to :
- Access your information
- Unsubscribe from our mailing list or withdraw any other type of consent
- Request a copy of your personal information we hold
- Correct or update your information
- Delete your personal information, or restrict how we use your information, unless we are legally obliged not to
- Alter your personal information so you are not identifiable
- Lodge a complaint with your local data protection authority
For more information on these rights, or to exercise any of them, please contact our Data Protection Officer on email@example.com
Please note, after opting out you may still receive messaging from us that is not based on the data we hold. For example, if you follow our social media accounts, you will continue to receive post updates from us in your newsfeed. You may also continue to receive advertising from us on search engines through pay-per-click and display advertising, as these are not based on data we hold.
We will never sell your details to any third-party organisations.
We will only pass personal data to a third-party organisation in the following situations :
- To fulfil the delivery of products to you, for example courier companies.
- To process credit or debit card payments, for example banking establishments, PayPal and Stripe.
What are cookies?
Cookies are text files that contain small pieces of information. They are stored on your computer, tablet or smartphone, and sent to your browser from our web server. Cookies are used by most websites to gather essential information to provide the user with the best experience.
Cookies ensure websites function as you expect them to: they identify which platform you’re using and display an optimised version of the website for that platform, they save your log in details, and they remember your language preferences.
Types of cookies
Our website uses three types of cookies :
- Essential to site function cookies
These cookies allow you to browse the site, search for products and add items to the basket. They also remember your preferences, such as your log in details and language preferences. They are essential to ensure our website runs as you would expect.
- Performance cookies
These cookies are used to collect anonymous information about how you use our website. They inform us of any error messages from web pages and allow us to improve our website.
- Third-party cookies
These allow us to record the customer experience and to test new services so we can improve the customer journey on the website. This can also include on-page advertising from third-parties, where cookies tailor the advertising to your preferences.
- To gather information which allows us to identify your platform and record sales so we may improve customer experience and identify issues on the site.
- To ensure you are provided with correct and useful information during your visit to our site.
- To allow you to add items to the basket and proceed through our checkout.
- To collect data which allows us to improve our services based on purchases and site usage.
For a full list of the types of cookies we use, please contact our Data Protection Officer, on firstname.lastname@example.org
The security of your transactions is extremely important to us. To prevent any details being seen by unauthorised persons, your transactions are protected throughout the payment process. We use a 128 bit SSL encryption to encrypt the information before it is sent to the payments processor.
If you would like to make a complaint regarding our use of your personally identifiable information, we would appreciate if you could contact our Data Protection Officer on email@example.com. Our DPO will endeavour to resolve any issues quickly and to your satisfaction. You also have the option to issue your complaint to the Information Commission Office (ICO) on 01652 657868
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown inthe comments form, and also the visitor’s IP address and browser useragent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select“Remember Me”, your login will persist for two weeks. If you log out ofyour account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos,images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.